Refund & Cancellation Policy

Sena Study Abroad A Sister Concern of Sena Kalyan Sangstha (Business Division 7)

  1. Introduction & Guiding Principles: At Sena Study Abroad, we operate with the highest levels of financial transparency and discipline. We understand that funding international education is a significant investment for students and their families. This comprehensive Refund & Cancellation Policy is designed to clearly outline the financial responsibilities of all parties, ensuring you understand exactly how your funds are handled in the event of an application withdrawal or visa refusal.
  2. Categorization of Fees: To ensure absolute clarity, it is important to understand the two distinct types of payments involved in your study abroad process:
      • Consultancy & Service Fees: The professional fees paid directly to Sena Study Abroad for profile assessment, file preparation, admission processing, and visa guidance.
      • Third-Party & Institutional Fees: Payments made to external entities. This includes University Application Fees, Tuition Deposits, Embassy/Visa Application Fees, Immigration Health Surcharges (IHS), Medical Test Fees, and VFS/Biometric charges.
  1. Policy on Third-Party & Institutional Fees: Sena Study Abroad does not retain funds intended for foreign universities or government immigration departments.
      • University Tuition Deposits: If your visa is refused or you choose not to enroll, the refund of your tuition deposit is governed strictly and exclusively by the specific Refund Policy of the foreign university. Sena Study Abroad has no authority to alter or expedite a university’s financial decisions. However, as your representative, we will fully assist you in drafting and submitting the refund request to the university at no extra cost.
      • Government & Visa Fees: Visa application fees, embassy charges, and biometric fees are strictly non-refundable by the respective High Commissions and Embassies, regardless of the visa outcome.
  1. Policy on Sena Study Abroad Consultancy Fees: Our service fees compensate for the extensive administrative work, legal compliance checks, and counselor hours dedicated to your file. Refunds for these fees are processed under the following specific scenarios:

A. Student Cancellation or Voluntary Withdrawal

      • Before Application Submission: If you choose to cancel your file after the initial assessment but before we have submitted any applications to our partner universities, you are entitled to a full refund of the consultancy fee, minus a nominal administrative deduction for the file opening.
      • After Offer Letter Issuance: If we successfully secure a Conditional or Unconditional Offer Letter for you, but you decide to abandon the process or withdraw your application for personal reasons, the consultancy fee is non-refundable. The primary professional service has already been rendered.

B. Visa Refusal (Genuine Cases): If your student visa is refused despite you providing 100% genuine documentation and following all our procedural advice, Sena Study Abroad will process a partial refund of our consultancy fee. A standard administrative charge will be deducted to cover the operational costs of the file processing. We will also offer to re-apply for your visa (if applicable and advisable) at a heavily discounted service rate.

C. Visa Refusal Due to Fraud or Misrepresentation (Zero-Tolerance): Sena Study Abroad, operating under the license of SKOESL (RL-1453), strictly prohibits any form of deception. No refund of any kind will be issued if your admission or visa is rejected for the following reasons:

      • Submission of forged, altered, or fake academic certificates or bank statements.
      • Providing false information during a university credibility interview or embassy visa interview.
      • Concealing previous visa refusals or a prior criminal history.
      • Failing to maintain the required funds in your bank account for the mandated duration (e.g., breaking the 28-day rule) against our explicit instructions.
  1. Processing Timelines and Payment Methods: Maintaining financial integrity means we process refunds systematically.
      • Timeline: Once a valid refund request is approved by our management, the disbursement will take between 14 to 21 working days. For university tuition refunds, the timeline depends entirely on the foreign institution (typically 4 to 8 weeks).
      • Payment Method: In accordance with standard corporate financial practices, all refunds from Sena Study Abroad will be made via Account Payee Cheque or direct Bank Transfer only. Refunds will strictly be issued in the name of the registered student or the designated financial sponsor. Cash refunds are strictly prohibited.
  1. Force Majeure (Unforeseen Circumstances): In the event that you are unable to commence your studies due to sudden border closures, global pandemics, changes in foreign government immigration laws, or the revocation of a university’s international sponsor license, Sena Study Abroad cannot be held financially liable. In such cases, we will defer your application to the next available intake or assist you in transferring to an alternative destination without charging a new consultancy fee.
  2. How to Request a Refund: To initiate a refund request, the student or legal guardian must submit a formal written application, including the Visa Refusal Letter (if applicable) and original payment receipts, to our administrative department:

Finance & Administration Department

Major Mehedi Hasan, retd
Deputy General Manager (DGM)
SKS Tower (Level-5), 7th VIP Road, Mohakhali, Dhaka-1206, Bangladesh.
Email: info@senastudyabroad.com
Mobile: 01769056374